What types of payment are accepted?
Zachary Moen Violins accepts payment by cash, credit card, or wire transfer within the United States. For international sales, we only accept payment by wire transfer. Full payment is due prior to delivery.
Do you offer financing?
We do not offer financing at this time.
Do you have a rental program?
We do not have a rental program at this time.
Are trade-ins accepted?
Because we only sell our own instruments, we typically do not accept trade ins of violins by other makers. However, we will credit 100% of the purchase price of any instrument purchased from Zachary Moen Violins as a trade in against an equal or higher priced instrument purchased from Zachary Moen Violins.
What are domestic shipping policies and costs?
Ground shipping within the 48 continental United States is included free of charge. Shipping costs to Hawaii and Alaska are available upon request.
Do you sell and ship internationally?
We sell and ship internationally. The client is responsible for all shipping costs, customs duties, etc. incurred. Quotes are available upon request.
What is your return policy?
You may return any instrument, case, bow, or accessory purchased from Zachary Moen Violins within fourteen (14) days for a full refund, minus the cost to repair to any wear or damage incurred while the item was in your possession. You are responsible for all shipping and other costs incurred to return the item to the Studio.